Customer Service Specialist - Account Manager
Opportunity Snapshot:
CloudNine Discovery is a rapidly growing Houston based electronic discovery software and legal services company. If you're an A player inside sales professional with a passion for technology, here is your chance to join a team of energetic, dynamic, fun, industry-leading professionals! If you thrive in a fast paced environment, are an energetic professional with outstanding communication and interpersonal skills and are an intelligent, creative, self-motivated problem solver, then this is the BIG opportunity you have been waiting for!
WHEN WAS THE LAST TIME YOU HAD FUN AT WORK?
It's a great time to join our eDiscovery software and services team. Get all the benefits of working with Fortune 1000 companies and Am Law 100 Law Firms in a small business environment. Not only do we take pride in what we do, we have FUN doing it. Your creativity and energy are what we need. Visit our Core Values page to see why our employees enjoy coming to work!
At CloudNine Discovery, people do not have "jobs;" they have responsibilities. We are proud of the statement, "It's all about the right people." Attitude, Character and Enthusiasm (ACE) is important to our company culture where our people feel the fun, and the passion, as well as the care for one another. Our engaged, high performing team works hard to make it all about the right people and treating people right.
Compensation: Base + Commission + Bonus + Profit Sharing.
Responsibilities:
- Increase sales by up-selling and providing AMAZING customer service, always exceeding the customer's expectations
- Contact current clients to educate and up-sell them on new products and services to increase sales
- Follow up DAILY with new and existing customers to increase client retention and sales
- Conduct outbound campaigns to existing customers to increase sales
- Follow up on email sales leads and customer requests
- Resolve any client issues or concerns in a timely manner
- Receive orders over the telephone
- Accurate and precise data entry related to sales, customer requests, and customer issues
- Ensure each client you speak to is extremely happy and satisfied
- Administrative duties: filing, data entry, create memos, receiving troubleshooting requests and create reports
Work Hours:
- 40 hour work week
- 8am to 5pm, or 9am to 6pm shift
- Must be available to provide phone support on weekends
Prerequisites:
- 2+ years of AMAZING customer service experience
- Bachelors degree preferred
- Background working in a law firm preferred
- Working knowledge of Microsoft Office: Word, Outlook and Excel
- Highly organized, able to prioritize activities and multi task
- Very cheerful and positive attitude
- A passion for excellent customer service and support
- Ability to work in a fast paced constantly evolving environment
Compensation:
- Hourly wage based upon experience
- Commission on sales
- Profit Sharing Bonus Program
- Territory Growth Bonus Program
- Medical, Dental, Vision Insurance
- Life Insurance
- 401K
- Paid Time Off
- Long Term Disability
Office Location: 14655 Northwest Freeway, Ste 135, Houston, Texas 77040
Interested candidates should email their resume to resume@cloudninediscovery.com. No phone calls
or recruiters, please.
Other eDiscovery Job Openings:
- Software Engineers/Developers
- Technical Support Associate
- Computer Forensic Investigators
- E-Discovery & Technical Production Specialists
- Sales/Account Managers
- Project Managers & Assistant Project Managers
- Business Development Specialist - Inside Sales
- Regional Sales Director
- Technical Sales Engineer
Culture: About our Company
What you get with CloudNine Discovery
Self-Service eDiscovery
Easy to Learn and Use Apps
Simplified Pricing with No User Fees
Secure Tier IV Data Center
Service that Puts our Clients “on cloud nine"
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